Consumer Code for Home Builders

Consumer Code for Home Builders

The Consumer Code for Home Builders (“the Code”) was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.

The Code is designed to help you understand what levels of service to expect from your builder, feel fully informed about your purchase and know your consumer rights before and after you move in.

Under the Code (if you are unhappy with how we have dealt with your complaint, you may refer the matter to your Home Warranty Provider in the first instance.

If appropriate, they might refer you to the Consumer Code for Home Builders who run an Independent Dispute Resolution Scheme (IDRS).

The IDRS will follow an adjudication process. This is entirely independent and will consider the evidence provided by the customer and the house builder to reach a decision.

Using our formal complaints process or the Independent Dispute Resolution Scheme does not affect your normal legal rights.

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