Consumer Codes

At Sky-House Co., we are committed to providing exceptional service and transparency throughout your home-buying journey. To ensure that you receive the highest standards, we follow established consumer codes that apply to our different developments.

The consumer code that governs your home purchase will depend on the development you are buying from.

For homes at Waverley Central, the International Construction Warranties (ICW) applies, while for homes at Fox Valley, Waverley 2, Oughtibridge Mill, and Rother Valley, the Consumer Code for Home Builders governs your purchase.

Consumer Code for Home Builders

The Consumer Code for Home Builders was developed to ensure that the home-buying process is fair, transparent, and straightforward. It outlines the service levels you can expect from us as your builder and ensures you understand your rights both before and after moving in.

If you are dissatisfied with how we’ve handled your complaint, you have the option to refer the issue to your Home Warranty Provider. If necessary, they may escalate the matter to the Consumer Code for Home Builders, which operates an Independent Dispute Resolution Scheme (IDRS). This independent process considers the evidence provided by both parties and makes a final adjudication.

Using the formal complaints process or the IDRS will not affect your legal rights.

Learn more about CCHB Sky-House Co

International Construction Warranties (ICW)

The International Construction Warranties (ICW) specialises in structural insurance warranties and now offering building control services, ICW strives to be the partner of choice to developers, builders, brokers and homeowners, delivering high standards of customer service with a personal touch.

ICW write warranties to our clients’ exact specifications to provide perfectly tailored cover. Underpinned by A-rated underwriting and delivered with a passion for customer service, our residential warranty business is now one of the UK’s largest and most respected.

Regulated by the Building Safety Regulator, ICW Building Control is a Registered Building Control Approver in England and Wales as an alternative to Local Authority Building Control.

Learn more about ICW Sky-House Co

Choosing a Sky House really was the best decision. My Sky House is completely different to all new build homes and that's why I love it. Hassle free with all the extra details. Of course, the economic values are great but the roof terrace is the perfect touch and my favourite part.

Resident at Fox Valley

I love the sense of space and light. I like how every part of the house has a purpose and feels different in its own right. I think one of my favourite spaces is the landing. It could easily have just been an after thought - but I like that it feels like an extra little room to sit and read or just chill in.

Resident at Oughtibridge Mill