Outside your home - FAQs
We install extensive drainage systems to clear surface water from roads and pavements. However, it is normal for some areas to become waterlogged in extreme weather conditions. This isn’t a construction defect and so isn’t covered by your warranty. Wait to see if the water drains away of its own accord within a day or so. If the water is within three metres of your home and doesn’t drain away within a reasonable time, please contact us. Making sure any lawns are regularly cut and maintained will also help rainwater to drain away effectively.
Your new home may have the benefit of a garden with grass. This needs care to allow it to bed in and become an established lawn. This can take up to two years. We recommend you stay off newly laid turf for at least four to six weeks, especially if it’s been laid in wet conditions or in winter. If your lawn was laid in dry conditions, keep it well watered. Water in the morning or evening to avoid it drying out in the sun. Wait until roots stabilise the soil before mowing. New turf takes at least one season to settle properly. Feed the lawn each spring and throughout the summer. During the autumn, aerate the lawn with a garden fork, helping healthy root growth and drainage. Shrinkage may appear where turf joins.
If the crack is within the brick itself and you are within your two-year warranty period, please contact us. If the crack is in the mortar joint, this is likely due to settlement and not usually something to be concerned about.
As Electrical Vehicle (EV) uptake continues to grow, properties are already equipped with the necessary EV charge points and charging infrastructure needed to provide reliable and convenient charging for their residents. Homes are future-proofed, so that residents don’t need to install their own EV charge points down the line. Access to EV charge points will be a necessary feature for any home in the near future. Buyers and renters will have EV charging as an essential criterion when looking for a property and therefore can increase a property’s value. Please refer to the guide from e-faraday on information on how this works.
Related guides:
Answers to the most common issues can be found here using our guides.
Clixifix is our online portal for reporting and managing any defects that you may have with your home. Please click the logo above.
Please get in touch with us on
0114 2991666 if you have not received your Clixifix log in details.
