Development & neighbours - FAQs
Along with your warranty document (ICW or similar), we will provide you with a homeowner information pack on the day of legal completion. This booklet contains information on maintaining and living in your home, along with all relevant instructions and manuals for the components and appliances fitted in your home. We recommend you read through this in the first week of moving in.
If you want to carry out any works on your home which change the original design or
specification, we would advise you check with a qualified person to see if your warranty will
be affected and to check the works comply with current regulations. We also advise that
you check the clauses in your Contract to ensure compliance before of any works are
Storm damage should be reported to your home insurance company immediately.
The maintenance of the road condition falls under the responsibility of the management company or local authority.
If your road is adopted you will need to speak to your local authority. If the road is unadopted you will need to speak to the managing agent who deal with maintenance issues on behalf of the management company.
Unless you’re the last to move in, it is possible we’ll still be working to complete the other
homes on your development. This means that you may occasionally experience some
The construction process is a messy business and creates dirt, dust and noise. These are
unavoidable effects unfortunately but we will do our best to keep the areas around your
home clean and try to make sure you have unrestricted access to your new home while we
carry on working.
If you are at all concerned about any disturbance caused by the building works or think an area of the development needs attention, please contact the Customer Care team to raise this matter or speak with our Site Manager.
Restrictive covenants are binding conditions that are written into a property’s deeds. These govern certain rules on what you can or cannot do with your house or land. This could be anything from adding a satellite dish to your home to parking a caravan on your driveway.
In many cases, covenants are designed to uphold certain standards for all residents.
Any restrictive covenants affecting your new home should be or have been made aware to you during the conveyancing process. It’s good practice to double-check for restrictive covenants before making any alterations to your home. If you can’t remember these, you can check by looking in the Charges Register of your title deeds.
If you believe one of your neighbours is in breach of one of the covenants that apply to them and it is affecting you or your family, we recommend you attempt to broach the subject with them or with the management company (if applicable). If you are unable to resolve this, the covenants are there to protect the development and all homeowners and provide protection should you need to take legal advice.
Answers to the most common issues can be found here using our guides.