We install extensive drainage systems to clear surface water from roads and pavements. However, it is normal for some areas to become waterlogged in extreme weather conditions. This isn’t a construction defect and so isn’t covered by your warranty. Wait to see if the water drains away of its own accord within a day or so. If the water is within three metres of your home and doesn’t drain away within a reasonable time, please contact us.

Your new home may have the benefit of a garden with grass. This needs care to allow it to bed in and become an established lawn. This can take up to two years. We recommend you stay off newly laid turf for at least four to six weeks, especially if it’s been laid in wet conditions or in winter. If your lawn was laid in dry conditions, keep it well watered. Water in the morning or evening to avoid it drying out in the sun. Wait until roots stabilise the soil before mowing. New turf takes at least one season to settle properly. Feed the lawn each spring and throughout the summer. During the autumn, aerate the lawn with a garden fork, helping healthy root growth and drainage. Shrinkage may appear where turf joins.

If the crack is within the brick itself and you are within your two-year warranty period, please contact us. If the crack is in the mortar joint, this is likely due to settlement and not usually something to be concerned about.

Your new home may have the benefit of planting or hedging installed by us. This needs care to allow it to bed in and establish its roots. This can take up to a year. It is recommended that you stay off newly laid turf for at least four to six weeks, especially if it’s been laid in cold or wet conditions. If your lawn was laid in dry conditions, keep it well watered. Water in the morning or evening to avoid it drying out in the sun. Wait until roots stabilise the soil before mowing. New turf takes at least one season to settle properly. Feed the lawn each spring and throughout the summer. During the autumn, aerate the lawn with a garden fork, helping healthy root growth and drainage. Shrinkage may appear where turf joins.