New Homes Quality Board

New Homes Quality Board

The New Homes Quality Board (NHQB) aims to raise standards in the new housebuilding industry and has commissioned the New Homes Ombudsman Service to provide the Ombudsman service for customers.

Under the New Homes Quality Code, if you are unhappy with how we have dealt with your complaint, you may refer the matter to the New Homes Ombudsman Service (NHOS).

The NHOS, whose decisions will be entirely independent, will consider the evidence provided by the customer and the house builder to reach an adjudication.

Using our formal complaints process or the New Homes Ombudsman Service does not affect your normal legal rights.

New Homes Quality Board - Sky-House Co