Guides
Moving into your new home
Congratulations – your big day has finally arrived! On the day of legal completion, our Operations Manager will meet with you to hand over the keys to your new home.…
Read moreReporting a Problem
Defects Reporting Procedure We want to ensure that the move into your new home is as stress-free as possible, but we understand that issues can sometimes arise. If something does…
Read moreYour Warranty
For two years from the date of legal completion, Sky-House Co. will cover any physical damage or defect to your home, covering most of your fixtures, fittings and more. Your…
Read moreMaintaining your cover
Sky-House Co. want to make sure that your new property lives up to expectations. Our warranty is designed to give you some peace of mind, so that you can relax…
Read moreHome Maintenance
When your home is your biggest investment, maintaining it is a must. Just like a regular oil change to keep your car engine happy, taking care of your new home…
Read moreCaring for your central heating and other types of heating
Your Sky-House is fitted with an efficient central heating system and with a little bit of care and attention, it should keep you warm for many years. Conventional boiler system…
Read moreWhat to do when you have no hot water
Follow this guide to help you to identify the problem when you discover you have no hot water. Combi boiler system Your hot water should be provided ‘on demand’. Make…
Read moreCaring for & maintaining your radiators
Whilst radiators are an effective and efficient way to heat your home, there are a few common issues that can arise. Please follow the guide below for dealing with these…
Read moreControlling & caring for your shower
The showers in your home should be convention showers, which come in a variety of designs, and mostly work the same as a mixer tap on a sink, taking hot…
Read moreWhat to do if you have no water
In most cases when you discover you have no water, it is likely your local water provider has temporarily shut off the water for repairs. Please use this guide to…
Read moreWhat to do about low pressure
If the water is trickling from your taps or showers you may have low water pressure. There are a few main causes. Firstly, check if your neighbours are affected. If…
Read moreAll about your baths, sinks and taps
Your baths and sinks are important fixtures in your home, and something you’ll want to keep in good condition and working order. Please use this guide for information on how…
Read moreWhat to do when you have a leak
A water leak can be worrying and disruptive. This guide will help you to act to minimise the impact of a leak, and get it repaired as quickly as possible.…
Read moreHow to isolate your water supply
There are times when you’ll need to turn off your water supply, either to your whole home or to individual taps or showers. This could be because you’re carrying out…
Read moreYour electricity & lighting
Knowing a bit about your new home’s electrics will help to keep you and your family safe, and minimise inconvenience if things go wrong. What is the consumer unit? Commonly…
Read moreYour extractor fans
Extractor fans don’t only remove smells in the kitchen, they are also an essential part of removing excess moisture from your home. Please use this guide to understand and maintain…
Read moreYour smoke alarms
Your new home has mains-powered smoke alarms as standard. This guide will tell you a little bit about them and what you need to do to keep them in good…
Read moreYour neighbourhood
A new housing development is the start of a brand new community. As a homeowner, you can be a part of it and help shape its development. Understanding your role…
Read moreLiving on a live development
Unless you’re the last to move in, it’s possible we’ll still be working to complete the other homes on your development. This means that you may occasionally experience some inconvenience.…
Read moreLiving sustainably
Homeowners can play an important part in terms of sustainability. This guide is aimed at giving homeowners some ideas on how. To live sustainably means to live in a way…
Read moreYour carbon monoxide alarms
Each Sky-House is fitted with a carbon monoxide (CO) detector. These alarms have a lifespan of up to seven years, after which the unit will need changing because the batteries…
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Clixifix is our online portal for reporting and managing any defects that you may have with your home. Please click the logo above.
Please get in touch with us on
0114 2991666 if you have not received your Clixifix log in details.
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